Privacy Policy

Effective Date: 27th February, 2026

Great Eastern Hire Purchase Private Limited (“Great Eastern”, “we”, “our”, or “us”), also operating under the trade name Great Eastern Trading Company, values your trust. This Privacy Policy explains how we collect, use, share, and safeguard your information when you interact with our official websites, WhatsApp services, or visit our physical stores across India.

For store location, product inquiries, service requests, or support assistance, customers may also contact our official WhatsApp support bot at +918017353535.

1. Information We Collect

  • Personal Information: Name, phone number, email address, billing/shipping address, payment details, and government-issued IDs (if required for financing or warranty purposes).
  • Purchase & Service Data: Products you purchase, service/repair requests, and related information.
  • Device & Usage Data: IP address, browser type, device information, and interactions with our website.
  • WhatsApp Communications: Messages, queries, or service requests you send us via WhatsApp.

2. How We Use Your Information

  • To process your orders and payments.
  • To deliver products and services to your preferred address.
  • To communicate with you about orders, offers, and updates via website, email, SMS, or WhatsApp.
  • To provide customer support, including warranty and service assistance.
  • To comply with legal, regulatory, and financial requirements.

3. WhatsApp Communication & Customer Consent

Great Eastern Trading Co. provides WhatsApp based communication for customer support, order servicing, and post-purchase assistance. Customers may interact with us directly or may be contacted by us after a purchase or service interaction.

  • Our official WhatsApp numbers are +918017353535 (automated support bot) and +919147769878 (order and service notifications).
  • The WhatsApp bot assists with store location, product inquiries, service support, and general customer assistance.
  • After purchasing a product from our website or any physical store, you authorize Great Eastern to contact you on the mobile number provided at the time of purchase.
  • We may send invoices, order confirmations, delivery updates, warranty/service reminders, feedback requests, and customer support messages through WhatsApp.
  • We may also send promotional or offer related messages in accordance with applicable regulations. You may opt-out at any time by informing us.
  • Your mobile number, responses, and interaction details may be securely stored for service records, dispute resolution, and quality improvement.
  • WhatsApp conversations are protected under WhatsApp’s end-to-end encryption; however, conversation records may be retained by Great Eastern Trading Co. for legal compliance and operational purposes.

4. Sharing of Information

  • With trusted third-party service providers (e.g., delivery partners, payment gateways, IT support) strictly for business purposes.
  • With financing partners, if you opt for EMI or hire purchase schemes.
  • If required by law, regulation, or government authorities.
  • We do not sell or rent your personal data to third parties.

5. Data Protection & Security

We implement reasonable technical and organizational measures to protect your personal information. While we strive to use industry-standard practices, no method of electronic transmission or storage is 100% secure.

6. Your Rights

You may:

  • Request access to the personal data we hold about you.
  • Request corrections or updates to your personal data.
  • Opt out of receiving promotional communications (including WhatsApp messages) by contacting us.
  • Request deletion of your personal data, subject to legal and contractual requirements.

7. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to improve user experience, analyze traffic, and personalize content. You may disable cookies in your browser settings, though some features may not function properly.

8. Retention of Data

We retain your information only as long as necessary to:

  • Provide products and services.
  • Comply with legal and financial obligations.
  • Resolve disputes and enforce agreements.

9. Third-Party Links

Our website or WhatsApp messages may contain links to third-party websites or apps. We are not responsible for their privacy practices and encourage you to review their privacy policies.

10. Updates to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted on greateastern.in with the revised effective date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:

Great Eastern Hire Purchase Private Limited
(Trade name: Great Eastern Trading Company)
Website: greateastern.in
Email: customercare@greateastern.in
Phone: 033 4087 4444
Address: 20, Old Court House St, B.B.D. Bagh, Kolkata, West Bengal 700001, India

12. Official Websites & Domain Verification

To protect customers from fraud, phishing, or impersonation, Great Eastern Trading Co. operates only through the following official and verified domains:

  • https://greateastern.in
  • https://gret.co.in
  • https://greateasterntrading.in
  • https://getcoonline.in

Any website, message, or communication claiming to represent Great Eastern Trading Co. from domains other than those listed above should be treated as unauthorized. Customers are advised not to share OTPs, payment details, or personal information outside our verified platforms.